National · 6 min read
If you're searching for an errors and omissions insurance quote, you're probably staring down one of three things: a customer contract that requires E&O coverage, an investor or board member asking what protection the company actually has, or a nagging sense that one bad software bug could turn into a lawsuit. All three are good reasons to act now. Getting an e&o insurance quote doesn't have to take weeks — but the quote is only as good as the information behind it and the broker structuring it. Here's what E&O covers, why software and IT-services companies need it, and what actually moves the price up or down.
Errors and omissions insurance — also called professional liability insurance — protects your company when a client claims your product or services caused them financial harm. For a tech company, that typically means claims alleging: Software failures or defects — your platform went down, miscalculated, or corrupted data, and a customer lost revenue Missed deadlines or failed deliverables — a custom development or implementation project didn't deliver what the contract promised Negligent advice or services — consulting, integration, or managed services that allegedly fell short of professional standards Breach of contract claims tied to the performance of your technology or services The policy pays for legal defense costs (often the largest expense, even when claims are meritless) and settlements or judgments up to your policy limit. What it doesn't cover: bodily injury and property damage (that's general liability), data breaches and ransomware (that's cyber insurance, often bundled with tech E&O coverage), and lawsuits against your directors and officers personally.
If your revenue depends on software performing as promised, you carry professional liability exposure every single day. A few realities founders run into: Enterprise customers require it. Most MSAs with mid-market and enterprise buyers include an insurance clause requiring E&O — commonly $1M–$5M in limits. No certificate of insurance, no signed deal. Limitation-of-liability clauses don't always hold. Even with strong contract language, you can still be sued, and defending the claim costs real money regardless of outcome. Investors expect it. Diligence checklists at Series A and beyond almost always ask about E&O and cyber coverage. One unhappy customer can outspend you. A dispute over a failed implementation or extended outage can generate legal bills that dwarf the annual premium. For SaaS companies specifically, the modern standard is a combined tech E&O + cyber policy, since a single incident — say, an outage caused by a security event — can trigger both coverages at once.